Frequently Asked Questions (FAQ) Style Guy’s Closett
Below are some commonly asked questions to assist you.
1. About Style Guy’s Closett
Q: What is Style Guy’s Closett?
A: Style Guy’s Closett is an online thrift store offering a curated selection of stylish and sustainable fashion pieces.
Q: Do you have a physical store?
A: No, we operate exclusively online.
2. Ordering & Payment
Q: What payment methods do you accept?
A: We accept cash on delivery as well as bank transfers
Q: How can I use the discount code?
A: Enter the code WELCOMEBACK10 at checkout to receive 10% off your first order.
3. Shipping & Delivery
Q: Where do you ship to?
A: We currently offer shipping within Trinidad and Tobago
Q: How much is shipping?
A: Shipping costs vary based on your location and order size. The final shipping cost will be calculated at checkout.
Q: How long does shipping take?
A: Orders are processed within 1 business day and delivered within 1-2 business days, depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via sms/email.
4. Returns & Refunds
Q: Do you accept returns?
A: Due to the nature of thrifted items, we only accept returns if an item was incorrectly listed (e.g., wrong size or description).
Q: What if my item arrives damaged?
A: If you receive a damaged item, please contact us within 48 hours of delivery with photos of the issue.
Q: Do you offer refunds?
A: Refunds are only issued in cases where an item was misrepresented in the listing. Otherwise, all sales are final.
5. Consignment
Q: Do you accept clothing for resale?
A: Yes, we offer a consignment platform for individuals interested in selling their items through our store.
Q: How can I access the consignment portal?
A: You can access our consignment portal here.
Q: Where can I find more information about consignment?
A: Please refer to our Consignment FAQ for detailed information.
6. Contact & Support
Q: How can I contact you?
A: You can reach us via our contact page or email us at [insert email].
Q: Where can I stay updated on new arrivals and promotions?
A: Follow us on Facebook, Instagram, and TikTok for updates and exclusive offers.
If you have any other questions, feel free to reach out to us through our contact page.